Excellent customer service is a crucial driver of a successful business, be it a small to medium enterprise or a large venture. It can enhance customer loyalty, drive sales, and improve brand reputation. Also, in this competitive market, having the best client support team … Read More »

At the end of the day, you will want your business to be operating at a higher level than competitors. If you drop down even a few levels, your competition may overtake you. One of the best ways to stay on top of your … Read More »

Did you know that the leadership skills you can learn from sports may be able to boost your professional life? Here’s how to put those skills to use … Read More »

What is customer service? This is a question that can be difficult to answer. The definition of customer service can vary depending on who you ask. No matter how you define it, one thing is for sure – customer service is essential for any … Read More »

If you, like the rest of the world, are getting Zoom fatigue, what are some ways to spice it up and make genuine connections with teammates that don't feel forced? How do you replicate that virtually to make connections in the current pandemic environment … Read More »

Managing a small team sounds easier than handling one with hundreds of employees. You know people better when fewer of them are on your team. Likewise, disputes and friction seldom happen in smaller groups. Moreover, minor problems can have a far-reaching impact when you … Read More »

After spending more than 20 years shaping popular culture, it’s fair to say that Legally Blonde is officially an early 2000’s classic. Packed with girl boss power, feminism before its time, and some extremely funny one-liners hiding behind those pink power suits, it’s a … Read More »

Being a leader requires more than just having a vision or being in charge. True leaders possess a variety of essential skills that help them to inspire and motivate others, build strong teams, and achieve their goals. While some people are born with certain … Read More »

Celebrations are acts of acknowledging an important event, day, or person. Attendees hold these events in high regard since they point out important facts. When it comes to workplace celebrations, the definition is no different. These occasions commemorate important events like employees' birthdays, weddings, … Read More »

When you’ve got a team to lead, it can sometimes be tricky to keep everyone on the same page. But when your workplace is set up to encourage collaboration and socialisation, it’ll be easier than ever to curate a team that rubs along well. … Read More »