Preparing for an interview isn’t always that straightforward. While applying for a server position, for example, you are aware that the potential employer is armed with enough questions to ensure that you are the right fight for their establishment.
While most establishments offer training to bring servers onboard, they still have to identify the best candidate. As you strive to stand out, among the top hacks is going over the common server interview questions.
Before hitting the job market and looking for coffee shop jobs near you, understanding these basic questions and how to best answer them is a significant consideration as it can make or break your chances of landing the position.
Here are some of the basic questions and how you can respond:
What made you apply here?
The question intends to determine your view about the establishment. An excellent way to answer this is by showing a positive or neutral view of the business. You might not have visited the business as a customer, but based on the overall reputation, you have an idea of what it stands for. Expressing your interest in the brand with the desire to join the team and facilitate success should be sufficient to win over the employer, learn more about it here.
What do you think of our pay structure?
Most serves earn minimum wages, supplemented by tips. This might not be clearly stated, and the question intends to establish your willingness to seek clarification if needed. If it is clear, the intention could be to establish the comfort level with the structure, especially is the business requires tips sharing.
How do you respond to customer complaints?
Customer complaints, especially in today’s online oriented business world, are a significant consideration. Regardless of serving a customer diligently, they might still be dissatisfied. The question aims at establishing your sense of humility and willingness to take the initiative to handle challenging situations.
In your view, what counts as bad service?
Even if you have never worked as a server, you have been to a restaurant or other establishments. This question recognizes that mistakes happen and tests your capability to understand customers’ attitudes and common complaints. You can’t improve if you have no idea what you might be doing wrong, and creatively answering from your experiences can help you impress the interviewer.
How do you serve a notoriously bad tipper?
You are only human, and noting that tips are among the significant consideration, a repeat client who happens to be a bad tipper might get to your nerves. However, this doesn’t mean that you should snub them whenever they walk in. this question tests your understanding that tipping, while essential, isn’t an obligation, and a customer has the right to tip as they wish. What’s more, the employer tests your willingness eagerly to serve each customer regardless of their generosity levels.
Why did you leave your last job?
You might be tempted to trash your previous employer, especially if you didn’t part in good terms. However, it would help if you answered the question to make the employer like they are wooing you to their side. If it sounds like you are fleeing from a bad position, the employer has the upper hand. Phrase the answer in a way that communicates your desire to grow.
Acing the basic interview questions sets you in a favorable spot. With the above tips, you can handle the interview with ease and secure your dream job.