Outbound Call Centre And Its Metrics
A call centre may handle either outbound or inbound calls exclusively, or even both together. And the metrics for these two types are different and hence success rate is also…
A call centre may handle either outbound or inbound calls exclusively, or even both together. And the metrics for these two types are different and hence success rate is also…
Many businesses consider cold calling an effective method for generating interests from potential leads and existing customers. But, gone are the times of using conventional landline telephone systems to call…