Ebay one of the best websites? I don't think so

posted at 21:05:07
By Flipping Heck!

Posted In
Rants

<Start Rant>

So, there are a couple of things that I wish to buy so I have a look on Amazon, they're available but not directly from Amazon but rather their market place.

"Okay" I thought, I'l see what is available on EBay. Now, I have actually never bought anything from EBay, I've bid on a couple of things but never won.

So I go to sign in.

And that's as far as I get.

Admittedly I intially forgot my password but as I haven't used the account in about 2 years, what do you expect?

Entering my email address tells me that the email has been sent with my password.

I don't receive it.

Entering another email address tells me the email is sent

It isn't.

Entering any email address, even seeminggly random ones tells me my details have been sent. Surely it's not rocket science to tell me that the email address doesn't match the one on file for my username??

I finally remember my password (Note, I still haven't received an email from EBay) and get through to a screen telling me it's not strong enough and I need to change it. I really can't be bothered at this point so I click "change it later", I then have to type in 6 digits from a rather obscurred image.

I get told I've entered the numbers wrong. I try again. They're still wrong.

Finally I get the numbers correct and get booted back to the login screen.

I re-login and select "Change my password now" figuring that's the problem.

I then have to try 3 times before I get the captcha images correct.

I get booted back to the login screen.

I try several times with no luck so I decided to contact Ebay for help.

You can't contact Ebay unless you are logged in.

So, I know my username.

I know my password

I cannot change my password until I login

I cannot login with out changing my password.

EBay, you have just lost a customer.

Not that you probably care of course, you'll just carry on making it difficult for the people who make your profits to actually use the site.

Has anyone who works there ever heard of basic best practice for website? Doesn't look like they have to me.

</End Rant>